FAQ’s

Welcome to Thegis, a U.S.-based eCommerce store specializing in premium artificial trees for stylish, convenient, and long-lasting indoor and outdoor décor. We aim to make shopping simple by providing clear product information, secure checkout, reliable shipping, and responsive customer support.

Below are answers to frequently asked questions about our artificial trees, orders, shipping, payments, returns, and customer service.

Products

What products does Thegis sell?

Thegis specializes in premium artificial trees designed to add a natural-looking decorative touch to residential and commercial spaces without the maintenance required by live plants.

Where can I find product dimensions?

Product dimensions and specifications are provided on the individual product page. If you need help confirming the dimensions or determining whether an artificial tree will fit your intended space, please contact our customer support team before ordering.

Shipping & Delivery

Does Thegis offer free shipping?

Yes. Thegis offers free shipping on orders delivered within the United States.

How long does order processing take?

Orders are typically processed within 1–2 business days after the order is successfully placed.

How long does shipping take?

After processing, standard delivery typically takes 5–7 business days.

Does Thegis ship internationally?

No. Thegis currently ships within the United States only.

How can I track my order?

After your order has been shipped, you will receive tracking information by email. You can use the tracking details to monitor your package’s delivery progress.

What should I do if my package is delayed or lost?

If your package is delayed, appears to be lost, or has not arrived within the expected delivery timeframe, please contact our customer support team. Provide your order number and shipping information so we can review the shipment and assist you.

Orders

Can I change my order after placing it?

Please contact us as soon as possible if you need to make a change. Because orders may enter processing quickly, we cannot guarantee that changes can be made after an order has been submitted.

Can I cancel my order?

Cancellation requests should be submitted as soon as possible. If your order has not entered processing or shipment, we will do our best to accommodate your request. Once an order has shipped, our return policy may apply.

Payments & Security

What payment methods does Thegis accept?

We accept the following payment methods:

• Visa
• Mastercard
• American Express
• Stripe
• Apple Pay
• Google Pay

Is payment processing secure?

Yes. Thegis uses secure payment processing systems and industry-standard security measures designed to help protect your payment information during checkout.

How does Thegis protect my payment information?

Your payment information is handled through secure payment systems. For your protection, please do not send complete card details, security codes, passwords, or other sensitive payment information by email or through unsecured communication channels.

Returns & Refunds

Does Thegis offer returns?

Yes. Thegis accepts eligible returns within 14 days of delivery. Please contact our customer support team before returning an item so we can confirm eligibility and provide the appropriate return instructions.

How long does a refund take to process?

Approved refunds are generally processed within 1–2 business days after the applicable return or refund has been reviewed and approved. The time required for funds to appear in your account may vary depending on your bank or payment provider.

What if I receive a damaged or incorrect artificial tree?

If your order arrives damaged or you receive an incorrect item, please contact us promptly. Include your order information and, when applicable, photos of the product and packaging. Our support team will review the issue and help determine the appropriate resolution.

Customer Support

How can I contact Thegis?

You can reach our customer support team using the following information:

Phone: +1 800 431 4720
Email: support@thegis.shop
Address: 22517 River View Dr, Cottonwood, CA 96022, United States
Business Hours: Monday–Friday, 9:00 AM–7:00 PM (USA Time)

How quickly does Thegis respond to customer inquiries?

We aim to respond to customer inquiries within 1 business day during our regular business hours.

What should I do if I don’t receive my order confirmation email?

First, check your spam, junk, or promotions folder. If you still cannot find your confirmation email, contact Thegis support with the name and email address used when placing your order. We can help verify your order and provide the necessary information.

Why Choose Thegis?

Why should I choose Thegis for artificial trees?

Thegis is committed to providing premium artificial trees, convenient shopping, secure payment options, free U.S. shipping, clear customer policies, and responsive support.

Our goal is to make finding artificial trees for your home or space simple and dependable—from reviewing product dimensions and completing a secure checkout to receiving your order and getting assistance when you need it.

Still Have Questions?

We’re here to help. If you have questions about artificial tree products, dimensions, shipping, payments, orders, returns, or delivery, contact the Thegis customer support team.

Phone: +1 800 431 4720
Email: support@thrgis.shop
Business Hours: Monday–Friday, 9:00 AM–7:00 PM (USA Time)

Thegis — Premium Artificial Trees, Simple Shopping, Customer-Focused Service.